Cheap Conflict Resolution Online Course
Our Conflict Resolution Online Course will introduce you to the managing conflict procedures to improve your ability to deal with a difficult as well as emotional conflict situations in a more rational and professional manner.
In addition, you will gain an awareness of the risks of providing public help and learn how to deal with conflict. You will also gain an understanding of what help is available to effectively and safely support you in trying to resolve conflicts.
There are occasions when staff in the healthcare sector can experience verbal abuse and while it may be true, they can also experience physically abusive behaviour from patients, other staff or visitors whilst trying to do their jobs.
The key aim of this programme is to increase awareness of those risks, and also help you deal effectively and safely with them.
- Explain the purpose of the Resolution Procedure
- Understand Conflict Resolution Procedures
- Identify the key roles in Conflict Resolution Procedures
- Understand an employee’s right of appeal
30 – 60 Minutes
What is CPD?
After completing this course you will have to complete the test in order to receive your certificate. After you have passed the online assessment you can print the certificate or request a hard-copy by post.
Our online courses are CPD Accredited, conforming to universally accepted Continuous Professional Development (CPD) guidelines.
In order to receive your certificate, you will have to complete the online assessment. The online assessment is a combination of multiple-choice question with a passmark over 70% and above.
If you don’t pass don’t worry! You can re-take the test as many time as you wish ? at no extra cost!
Does the online course expire?
After the online course has been provided to the candidate they will have 12 months to complete the course. After that they will receive their certificate!