Receptionist & Front of House Management level 2 Diploma


Receptionist & Front of House Management level 2 Diploma


The 17 modules that make up this detailed course should take around ten hours to complete, meaning it’s easy to pick up your new skills around your existing work and family obligations. Also, the course is yours for life, meaning you are free to go back and revisit your learning any time you feel the need to.

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Do you already have some reception work experience under your belt and are keen to develop your professional skills? Or are you completely new to this important office role? Either way, this online course will teach you all you need to know to be the ultimate professional receptionist.

What Does a Receptionist Do?

Answering the phone and welcoming visitors are crucial roles in the receptionist’s repertoire, but these are just two of the many tasks he or she is required to carry out. Not only is a business’ receptionist the face of their organisation and the first person potential clients and customers come into contact with, he or she is also a crucial element in the effective running and internal communication within any organisation. Not only that, receptionists need to be calm and efficient when dealing with the different scenarios that can arise day-to-day.

How Does the Course Work?

The 17 modules that make up this detailed course should take around ten hours to complete, meaning it’s easy to pick up your new skills around your existing work and family obligations.

Key Learning Points

Go from reception novice to being the calm, friendly and professional face of any business with this easy-to-follow online course.

  • Start by examining the role of a receptionist including an overview of duties, your professional image and how to deal with the fact that no two days are ever the same.
  • Next, find out about the different types of receptionist including legal, medical and educational and what the differences between them are.
  • Master the essentials of communication, including creating a good first impression, how to use communication to build trust and how to identify the customer’s needs.
  • Find out how to practise good, professional telephone skills.
  • Learn about sending formal and informal messages and the issues of confidentiality that may arise.
  • Get to grips with the database management and booking and reservation procedures that may be part of your role as a receptionist.
  • Learn about routine administrative procedures and developing efficient filing systems.
  • Gain confidence with the security and health and safety in the workplace considerations that you will need to be aware of.
  • Find out about confidentiality, including the data protection act and the consequences of confidentiality breaches.
  • Learn about how to arrange a meeting including accommodation arrangements and how to take minutes efficiently.
  • Learn the importance of organisational skills and good time management.
  • Find out about how to use effective business communication.
  • Learn about how technology is an essential component of reception work.
  • Find out how to be a good team player.
  • Learn how to maintain a professional and tidy reception appearance.
  • Master how to become an indispensable receptionist and how to progress your career.
  • Finally, sum up your learning and find out how to start your new career as a receptionist.

Advantages of the Course

  • Gain the confidence and skills you need to launch a career in the in-demand area of reception work.
  • Not only is the course easy to fit into your busy schedule, reception work itself often offers flexible working hours that can fit around family life.
  • Enjoy 12 months access to the course across all your devices.
  • Take the exam and download the course completion certificate to prove your investment in your reception career to potential employers.
  • Technical support is on hand if you run into any problems.

Make yours the friendly, professional face any business would be grateful to have by signing up to the Reception Diploma today.

This course is CPD certified.

The Role of the Receptionist
  • What is a receptionist? We will define the nature of the role, and explain exactly what a front of house receptionist is
  • How to be prepared for literally anything – one day is never the same as the next
  • Being the face of the company – what you need to do, how you need to do it, what you need to wear, and how you need to present yourself
  • A general overview of the duties of a receptionist
The Different Types of Receptionist and the Subtle Differences Between Them
  • The different types of receptionist roles there are in the job market, and why there are subtle differences between them
  • Legal receptionists
  • Medical receptionists
  • Educational institute receptionists
The Essentials of Communication
  • The principles to create a powerful first impression. How can this be done?
  • The principles to confirm how your message comes across. How can you check the message received is the correct one?
  • How to use voice, tone, and language to build trust, credibility, and confidence
  • How can you identify the customer’s needs?
Practice Good Telephone Skills
  • How to communicate using the tone of your voice and the language you use
  • How the lack of body language can sometimes impact on telephone conversations
  • The appropriate language to use during a professional telephone call
  • Follow up actions after a telephone conversation
Sending Formal Messages/Sending Informal Messages
  • We will reiterate the importance of good quality telephone skills
  • What is a formal message?
  • What is an informal message?
  • The vital nature of confidentiality when taking and sending messages
Database Management and Booking/Reservation Procedures
  • What a database may be used for
  • Confidentiality in terms of database use
  • How to maintain a database in the most effective way
  • The kinds of bookings/reservations you may need to do as part of your reception work
Following Routine Administrative Procedures and Developing Filing Systems
  • What are routine administrative tasks or procedures? A general overview
  • The differences between the duties of a receptionist and the duties of a secretary
  • The routine daily administrative tasks you should be undertaking as a receptionist
  • What is a filing system, and why is it important?
Security & Safety Issues / Health & Safety Considerations in the Workplace
  • What is health & safety?
  • Who has the responsibility to ensure health and safety in the workplace?
  • What types of accidents or incidents can occur?
  • How can we all stay safe during our working hours?
  • What is confidentiality, and why is it important?
  • Data Protection, and how it affects both you and the workplace
  • The consequences of a breach of confidentiality
  • How to maintain confidentiality
Successful Meetings & Minute Taking, Meeting & Accommodation Arrangements
  • What makes a successful meeting/pre-arrangements you need to make
  • What is minute-taking? How it is part of a receptionist’s job, and how to do it
  • How minutes should be presented after the meeting, in terms of format and content
  • What arrangements may you need to make in terms of accommodation for meeting attendees?
Organisational Skills & Time Management
  • What are organisational skills?
  • How can you prioritise?
  • Scenarios to help you understand how prioritising works in practice
  • Time management, how you can make it work for you
Effective Business Communication
  • How written and verbal communication differs
  • What types of business communication in a written form you may need to use
  • Written communication formats
  • Formal and informal written communication
How Technology is Important in Reception Work
  • How technology plays a part in administrative work overall
  • What types of technology you may need to use
  • What software packages you may need to use
  • Away from the computer, how most of your daily working life includes technology in some guise
The Importance of Team Work
  • What is team work?
  • How does team work relate to a receptionist role?
  • What attributes make a good team player?
  • What are the advantages of team work, and are there any disadvantages?
Reception Area Appearance
  • Why the appearance of the reception area is just as important as personal appearance
  • How to make a reception area look welcoming, yet professional
  • Small extras which make all the difference
  • Reception area maintenance
Career Progression / From Receptionist to…
  • The types of receptionist roles you can undertake, with one eye on career progression
  • The possible future career roads a current receptionist can take
  • The skills you can master during your time as a receptionist, to make you indispensable during your future career choices
  • Administrative career roads in more depth
To Sum It All Up: Reception Work Explained
  • A reiteration on what reception work is in its most basic form
  • Summing up the key skills and attributes a top receptionist should have
  • The importance of first impressions – let’s sum it all up again!
  • How to get into reception work



PA and Secretarial


Additional information

Course Access

Exam Included

Type of Course


1 gigahertz (GHz)


1 GB

Operating System

iOS, Mac OS, Windows 10, Windows 7, Windows 8


Google Chrome, Internet Explorer 8 or above, Mozilla Firefox, Safari 8


iPad, iPhone, Mac, Windows


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